Managed IT Services

121 IT Services Managed IT Service Agreements are tailored to meet the needs of both you and your business. We have a dedicated and professional team who have been working together to support companies in and around Sheffield for over 10 years. It is for this reason that we pride ourselves on being able to offer continuity of support and to know your IT infrastructure as if it were our own.

When you make that first call to us we will essentially become your dedicated in house IT support; taking full responsibility for the administration of your IT set up.

If you already have in-house IT support / staff we can offer an external fall back solution as and when required.

This is what you can expect to receive as part of your standard package:
  • Full site audit covering your IT, security and telephony
  • Tailor-made IT support package
  • Direct access to technicians on a dedicated support line for contracted clients
  • Without limitation: Free remote assistance, phone support and remote maintenance of IT Systems
  • 2 hour response time (maximum)
  • No call-out charge
  • Daily monitoring of your company's backups and security
  • Bi-annual review of equipment covered under agreement
  • Remote access software allowing your staff to work securely away from the office
  • Detailed logs of calls and work carried out
  • Access to loan equipment
  • Discount on website design and administration

To discuss our Managed IT Services further please give the team a call on 0114 268 5 121, alternatively drop us an email at enquiries@121it.co.uk

Click here for remote support if we ask you to do so.