I would just like to thank you for your assistance with our install at your clients site. Excellent.
I have a lot of experience working with businesses using outsourced I.T companies and can say your team have been extremely helpful and responsive.
Senior Applications Specialist
...thank you for your prompt and efficient service yesterday, in getting me up and running again; much appreciated
We would like to say a huge thankyou to Oliver for attending our premises recently. We had quite a few issues but Oliver managed to sort these for us. It was nice to meet him in person instead of being on the end of the phone and whilst at our site he conducted himself in a professional manner. He didn’t seem to be phased by any of our issues and obviously has a vast knowledge of computers/IT – a credit to your company.
Once again many thanks for all your hard work.
Having returned from holiday late on Friday evening, I was anxious to catch up with matters at the office over the weekend.
However, when I tried to log on to the network and Wi-Fi, my laptop had clearly had withdrawal symptoms, as I could not access anything, which was very frustrating.
Having contacted 121 IT via my mobile, they were able to assist, on Sunday, and despite not being able to log on to my computer remotely (as a result of the connection problem), were able to get me back online very quickly. This was very much appreciated and allowed me to get ahead before officially returning to the office on Monday. My thanks, therefore, to Dereje and 121.
Hebblethwaites Chartered Accountants and Registered Auditors
Morning All. Just wanted to say Thank You so much for sorting our my laptop on what has probably been a somewhat chaotic week for you all.
All seems fine so far – and it’s SO CLEAN!!
Have a good weekend – and hope you decorating goes well!
Smith Dental Pratice
We are grateful to the 121 IT Services technical team for their excellent work during our moving offices. To quote one of our staff it was “seamless”. 121 IT Services were responsible for moving and reconnecting services, servers, backup servers, switching, all user devices (PCs, laptops, printers, etc.). We left our old office end of business one day and started work in our new office the next, without hitches. Thank you.
As part of 121's 'Keep in Touch' reviews with Contracted Client Smith Dental Practice, Adrian received the following feedback:
Both Gerry and Kate were extremely complimentary about the support provided by us (you guys!). Their words “…they are always so helpful and calm…”
Gents, well done! This is great feedback. Thank you.
After my complaint of a few weeks ago, I feel honour bound to thank your firm for exceptional service in the last couple of weeks.
Luke was very helpful when I phoned last week & yesterday, Oliver went above & beyond the call of duty, to not only tell me how to solve a problem but, actually went ahead & completed the "fix" himself.
Please pass on my appreciation.
I cannot tell you how good the service was I received from your guys they were nothing short of outstanding - well done.
“To anybody in the region needing IT support all I can say is that the team at 121 are absolutely fantastic. A really friendly small business, large enough to be highly professional and small enough for the personal touch.
Like many trying to run a growing small businesses I had overlooked/neglected our IT needs until it all went wrong. In a bad place, I followed a firm recommendation to call 121 and was warmly impressed with the reception they gave me when I arrived at their premises at short notice. They sorted a broken PC in no time – recovering vital files – then fixed issues on multiple PCs and solved our requirements for networking and backup within 2 days. The chap they sent round was a bloody wonder and my life has just become easier overnight. Good service is hard to find these days – outstanding service almost unheard of, but these guys provide it. I cannot thank 121 enough”.
I just wanted to drop you a line to say thank you for all the work and expertise that you put into fixing Williams blue screen problems recently. Since you did the fresh installation and update to Windows 10 he has not further problems and comments on how fast the computer seems to be running. Please also thank Dereje for all the hard work that he put into finding a solution to this problem it is much appreciated.
The ongoing support that 121 provide gives a great deal of reassurance as we seem to become more dependent on technology.
Thanks again for your guidance and especially to Oliver...
...Oliver was very helpful, understanding and patient with an elderly chap who is not as quick to cotton onto things as he was at one time!!
Over the last few years with your advice which started with upgrading the tower of my Dell computer, then on to Window 7, Window 10, Ipads , Upgrading the printer. I have reached what I vision would take me to the top of the computer layout. Covered by 121 IT support wise by you and now I am on the long road learning how to operate my layout. Also nice having a natter with you from time to time when you make a home visit.
"Thanks to you all once again for your excellent work in getting us back up and running so quickly. Your immediate response (as we now expect!) was so welcome and your calmness whilst both Jan and me are in a state of panic is, as ever, both comforting and reassuring. We do depend on you and you have never let us down."
"I am blown away by the excellent work you and your team have done in servicing my PC and software. I now remember how fast the machine used to be and how good it is at multi-tasking. Congratulations to you all on a first class job with one very happy customer here. 121IT Services really care about giving superb customer service and spend time explaining technical jargon in simple terms that customers over 21 years old are able to understand!"
Following a full IT infrastructure over a weekend - 3 Servers and all client computer replacements... “….Again, thanks for your patience during the work. We are very pleased with how things have progressed. Please do feedback any items you think need addressing or that are not covered above. [Tim Pickford] I'm really pleased with how things have gone, thanks very much to you and your team….”
Lewis here, I just wanted to email you guys to let you know how I was getting on and that I hadn’t completely forgotten about you. I have been getting on really well in my apprenticeship over the last year and have successfully completely everything and have finished the program as of 2-3 weeks ago. It is great to have completed the apprenticeship but even more brilliant news is the technical college where I have been working for the last year or so have offered me the position of IT Technician permanently which I’m absolutely over the moon about. I also wanted to email you guys to thank you all for everything that you did for me during my time working with you. I don’t think I would be in this position without the real hands on experience that you gave me and I can’t thank you guys enough. I have to admit I do miss it from time to time but I’m really loving this new job at the college.
While it may have been - to quote Luke - a straightforward job for you guys, it was powerful witchcraft to me – many thanks for the seamless transition of email to our new domain.
All the best,
“Just to let you know. Mitch has just mended my computer's 5 "problems" it had gained.
He was Just Brilliant!!
Thanks very much!
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